Charity eCards UK Support
How can we help?
Have a question about sending an eCard, your donation, delivery, scheduling or your Charity eCards UK account? Get in touch and give us as much information as possible so we can help you quickly.
Go to contact form →Common eCard questions
A few details can make it much easier for us to identify what happened and provide the right answer.
My eCard has not arrived
Please include the recipient's email address and the approximate time the eCard was sent. It is also worth asking the recipient to check their spam or junk folder.
I entered the wrong email address
Tell us the email address used and the correct recipient address so the team can check the eCard record.
I have a question about my donation
Include the email address used when sending the eCard and any relevant payment information, but never send card numbers or security codes.
I need help with my account
Let us know the email address linked to your Charity eCards UK account and briefly describe what you are unable to access.
You may find the answer in our FAQs
For general questions about Charity eCards UK, sending eCards and how the service works, take a look at our frequently asked questions before contacting the team.